FAQs

We can only update the shipping address on orders that haven’t yet left the warehouse. If you would like to change your shipping address, please email hello@runescapemerch.com with your order number (format: RSUSXXXX) and your updated address.

Our warehouse has restrictions on the number of large and/or heavy items they can ship in one package. If you see no shipping options available at checkout or on the shipping calculator, this is most likely the issue. 

You may have to split your order into two.

Orders from this store ship from the USA. For customers ordering to Canada, packages may be subject to customs and import duties. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.

If you are based in the USA or Canada, please order from the site you are currently on https://www.runescapemerch.com so that your order ships from our US-based warehouse.

Orders placed on https://www.runescapemerch.co ship to countries outside of the USA excluding Russia and Brazil.

We currently don't offer a shipping option to Brazil from either of our stores due to ongoing customs issues.

All shipping costs are calculated and clearly displayed as you go through the checkout process. You can also use our shipping calculator on the shopping cart page to estimate shipping costs to your address.

All US orders ship via either
USPS Media Mail or USPS Ground Advantage.

All Canadian orders ship via
USPS Standard International.

Media Mail (Only available to US customers): Only books, CDs, and vinyl can be shipped via Media Mail.

Any other products will be shipped via USPS First Class or USPS Priority Mail.

Tracked shipping:
Your tracking number will be emailed to you automatically as soon as your order is dispatched.

Please contact hello@runescapemerch.com if you have any issues.

USA:  USPS Media Mail shipping typically takes 2 to 8 business days, and USPS Ground Advantage generally takes 2 to 5 business days
for delivery within the United States.

Canada:  USPS standard international shipping (First-Class Package International Service) to Canada typically takes 11–20 business days, though it can take longer depending on customs clearance

If you’re concerned that your order has not arrived, please allow an additional 10 working days on top of the estimates above, then email hello@runescapemerch.com with your order number so we can look into it.

All pre-orders are charged at the time of ordering to avoid credit card or bank account surprises in future.

Any defective product or parts of products can be exchanged. Simply take a photo or video of the defective item or items and email it to hello@runescapemerch.com, including a comprehensive list of all damaged parts. Please include: 

• Full name
• Address (including post/zip code)
• Telephone number
• Order number (format: RSUSXXXXX)

Our customer service team will get in contact regarding an exchange for only an exact copy of the defective item.

Please note: we will not replace damaged shrink-wrap.

All pre-order items are clearly labelled on our store.  You can check the estimated shipping date in each product description. You will receive a shipping notification via email as soon as the stock is in and your order is dispatched.

All pre-orders are charged at the time of the order. Unless otherwise indicated on the product page, any pre-order is fully refundable up until 24 hours before release/shipping date, at which point the product may have shipped.

Contact us via hello@runescapemerch.com with your order number if you wish to amend your shipping address or cancel your order.

You can cancel your pre-order at any time for a full refund up to 24 hours before your order ships. After this time it will be subject to the below conditions.

You may return any items for a full refund within 30 days of receiving your order as long as they are in mint condition and in all the packaging they arrived in.

Please note: it is the responsibility of the customer to cover any costs associated with the return of products to us for a refund.

All items should be returned with a note that indicates your order number and the reason for the return. Please wrap the package securely. For your protection, we recommend that you use tracked shipping if available.

Please send returns to the address below, and email hello@runescapemerch.com with your order number and any tracking information:

Seen Merch
C/O RuneScape Returns 
3114 S 24TH STREET
KANSAS CITY,
KS 66106 
USA

We will notify you via email of your refund once we have received and processed the returned item.

Refunds will be credited to your account within approximately 10 business days from the date the return is received at our warehouse. The credit may be reflected in your account on your next statement depending on the issuing bank and/or billing cycle. If you receive your order damaged, you will have the option to get a refund or have a replacement/replacement parts sent to you.

Warped records are quite common and should not interfere with your listening enjoyment. However, if the warping touches the tonearm of your turntable, makes the audio sound wobbly, or otherwise impairs the sound of the record, we will replace your copy.

Records shouldn’t skip, click or get stuck. If yours does, try the following steps:

- Check your tonearm is balanced correctly. There will likely be a detailed YouTube video relating to your turntable.

- Check your playback setup. What kind of turntable are you using? Entry-level and suitcase-style turntables can struggle to play a heavyweight vinyl. We recommend upgrading where possible (Pro-Ject turntables are great.)

- Records are made in an industrial setting and some dust may get onto the record prior to shrink-wrapping. Gently cleaning an LP with a soft cloth, brush or vinyl-specific cleaning machine should do the trick.

If none of these steps work, please contact our team at hello@runescapemerch.com.

Any order with the wrong product enclosed can be exchanged for the correct product at no cost. Please contact hello@runescapemerch.com and include: 

- Full name
- Address (including post/zip code)
- Telephone number
- Order number (format: RSUSXXXXX) 

Our customer service team will get in contact to arrange for an exchange.

Orders are only shipped once all items are in stock. None of the items will be shipped to you until all the pre-order items in your order have arrived at our warehouse.

Your order might still ship during the last week of the month, and you will receive an automated shipping confirmation once your order is packed and ready to leave our warehouse.

Unfortunately, manufacturing is prone to delays. If it looks like your order will be affected by a delay, we will inform you as soon as we can by email.

Unless we explicitly state otherwise, we don’t run set pre-order windows that finish on a particular date..

Unless we explicitly state that a product is limited in number (e.g. limited to 500), we typically choose not to share how many are available — or that information isn’t yet determined at the moment of announcement.

If a product sells out, there might a small amount of overstock available at a later date — these are reserves that are cleared for restocking once replacements are accounted for.

We’ll never repress a specific Limited Edition variant, but it’s possible anything else in our store might get a repress/print one day! Sometimes it’s not as simple as ‘just repress XYZ’ though.

If you want to use RuneScape music, write a book or make a product based on RuneScape on a non commercial basis, please check out Jagex’s Fan Content Policy

If you think you have an opportunity worth discussing with Jagex and want to apply for a commercial licence, please complete this form

If you want to contact Jagex support regarding any of its games you can contact them here

For general questions or comments please don’t hesitate to contact us at: hello@runescapemerch.com